Meet Our Team

Jessica Tucker
Agency President

Email: jessica@byrdagencyinc.com

Deeply rooted in Concord, NC, Jessica graduated from Concord High School and Wingate University with a B.A. in History.  She has been the co-owner, along with Jeremy Blackwell, of the Byrd Agency, Inc. since 2009 and is a third-generation Nationwide Agent.  Her grandfather was the retired Agent, Arnold Byrd, and her father, also retired, is Jim Blackwell. Jessica lives in Davidson, NC with her husband, daughter, and two dogs – Duke and Bear.

Jeremy Blackwell
Operations Manager

Email: jeremy@byrdagencyinc.com

Jeremy is an original Concord native. He is married to his wife, Nicole (Niki), They have two children, a daughter, Ellison and son, Hutson, along with one rescue dog, Sophie. Jeremy has a B.S. in Finance with a concentration in Risk Management and Insurance from the University of North Carolina at Charlotte Licenses.  He holds the following licenses: Property, Casualty, Life, Health, and Medicare Supplement/LTC.
Jeremy is a third-generation agent and has qualified for the following awards: Life University Qualifying Agency, Commercial Select Agent, On Your Side Certified Agency, Making of a Champion Award, and a Presidents Conference Qualifier.
He is a proud member of Rocky River Church and the Cabarrus Chamber of Commerce. In his spare time, he loves to travel, hike, fish and explore.

Shane Natale
Associate Agent

Email: shane@byrdagencyinc.com

Shane specializes in commercial and personal insurance.  With a background in higher education, he wants to make sure that each client not only has the best policy to fit their needs but that they also understand the coverages they have purchased.
Shane grew up in Concord, NC and went to Concord High School.  He is married and has 1 dog named Peep.

Michael Gainey
Associate Agent

Email: mike@byrdagencyinc.com

Mike is extensively trained in commercial insurance and has the ability to match client need with company offerings. While he primarily focuses on business insurance, he also assists clients with personal insurance needs.
In South Kannapolis, born and raised, on the playground is where he spent most of his days.  Chillin out maxin, relaxin all cool…shootin some b-ball outside of school.  He is married with two children and two dogs.

Kelly Hurst
Client Relations Manager

Email: kelly@byrdagencyinc.com

Kelly was born and raised in Concord, NC in Cabarrus County where she attended Northwest Cabarrus High.  After graduation, she wanted to stay local and chose to attend Pheiffer University.  She graduated from Pheiffer with a degree in Criminal Justice.  She loves to travel and spend time with her family!
At our office, Kelly handles billing, customer support, account changes and much more!

Nicole Moss
Client Relations Manager

Email: nicole@byrdagencyinc.com

Having over 15 years of experience in an insurance claims division, Nicole is vastly knowledgeable about the insurance industry.  As a Client Relations Manager at the Byrd Agency, Nicole’s experience is an added benefit to her already stellar customer service skills.  A lifelong Rowan County native, Nicole graduated from Catawba College with a Bachelor of Business Administration.  She is married to her husband Chad, they have a son, Corbin, and two dogs Tarheel and Bentley.

Josh Rackley
Associate Agent

Email: josh@byrdagencyinc.com

As an Associate Agent with the Byrd agency, Josh always provides an excellent customer experience.  Josh is a Charlotte native, but has been a Cabarrus County resident for the last six years, currently residing in Kannapolis.  Being an animal lover, it’s no surprise that Josh has a number of pets: 2 cats, Pho and Ramen as well as two dogs: Perseus and Hercules. In his spare time, Josh is an avid gamer.

Shannon Kincaid
Public Relations Manager

Email: shannon@byrdagencyinc.com

As Public Relations Manager for the Byrd Agency, Shannon brings over 15 years of experience in sales management and is dedicated to providing an extraordinary service experience for clients and community partners alike. She is dedicated to the communities she lives and works in, which is evident by the years of service and volunteer efforts to various organizations in both. Shannon lives in China Grove and is married to her husband Jason; has two children, Chris and Ashleigh; and a fur baby, Daisy May.